Shipping & Returns

Shipping Information
We offer two delivery options at checkout:

1. Free Delivery to School (Bulk Dispatch)
We offer free delivery to your child’s school for all uniform orders. These deliveries are made in bulk, meaning your order will be grouped with others and sent directly to the school at set intervals.
Please ensure you select the correct school during checkout and include your child’s name and class if prompted. The school will notify you when your order is ready for collection.

Please note: School delivery is not available during school holidays or when the school is closed.

2. Home Delivery via Courier
If you prefer to receive your order at home, we offer a tracked courier delivery service for a flat fee of £15.00. You’ll receive a tracking link once your order has been dispatched.


Returns & Exchanges – Delivery Notes
If you return an item that was delivered via school delivery, you will need to return it directly to us via post. Returns cannot be handled via the school.

If you selected courier delivery, you may return items by post using your preferred tracked service. We will reimburse return postage costs only in the event of faulty or incorrectly supplied items.

Returns & Exchanges Policy
We hope you're happy with your order, but if you need to return or exchange an item, please read the policy below.

Returns Eligibility
We accept returns on most items within 14 calendar days of delivery, in line with your rights under the Consumer Contracts Regulations 2013.

To be eligible for a return, items must be:
Unworn, unwashed, and in original condition
With tags and original packaging intact
Returned with proof of purchase (your order number)

Exchanges
Need a different size? No problem.
To request an exchange:
Email us at hello@cactusgraphics.co.uk within 14 days of receiving your order
Let us know the item and size you wish to exchange
We'll confirm stock availability and arrange next steps. If the requested size is unavailable, we’ll offer a refund.


Hygiene & Exclusions
For hygiene reasons, we cannot accept returns or exchanges on:
Socks
Tights
Underwear
Hats or other headwear
Unless the item is faulty or misdescribed.


Personalised or Custom Items
Items that have been personalised (e.g. name embroidery) are non-refundable and non-exchangeable unless faulty. Please check sizing carefully before ordering.


Return Instructions
To return your item:
Email hello@cactusgraphics.co.uk to let us know what you’re returning and why
Post your item(s) to:
Cactus Graphics Ltd
Unit 19–22 Tridax Business Park
Honeywood Parkway, Whitfield
Dover, CT16 3QX
Return shipping is at your own cost and risk unless the item is faulty.


Refunds
Once we’ve received your return and checked its condition, we’ll issue your refund to your original payment method within 14 calendar days. We may reduce your refund if the item shows signs of use or damage.


Faulty Items
If your item is faulty or not as described, please contact us as soon as possible at hello@cactusgraphics.co.uk. We’ll cover return postage and offer a replacement or refund.